For clinics

Add the next service to your practice.

Run a recovery program, an online group or an employer-funded service with Cater. Your clinic gets patient apps, booking, payments and follow-up that work alongside Jane, PS Suite, Accuro or your existing practice system.

Start 14 days free Gap the onboarding address

Try it in your browser

See what it costs

The free trial runs on the shared Cater app.

Build on the care you already provide

Recovery programs. Combine an assessment, exercises, check-ins and classes after an injury or surgery. Patients can pay by the visit or for the program.
Employer-funded sessions. A local employer pays for six sessions per employee. Your team tracks eligibility and bookings; the employer sees aggregate use rather than individual health information.
Classes and groups. Run a series in the clinic or by video, with online registration, reminders and payment.
Supplies with a booking. Patients order a brace, exercise bands or a recovery kit and track delivery in the app. A supplier ships it, so the clinic holds no stock.
Counselling and psychotherapy. Clients book individual sessions or an eight-week video group. Employer-funded sessions count against each client’s allowance, and therapists choose how messaging works between sessions.

Paid programs, groups and employer contracts give the practice more ways to deliver and fund care. Ongoing follow-up connects those services between appointments.

See a clinic program in action

Interactive product preview

Fernwick Clinic Fictional

Fernwick Clinic’s fictional employer-funded recovery program. The patient confirms coverage, books the first session and answers a check-in from a text link. “See what the clinic sees” opens the physiotherapist’s list, the booking in a simulated practice system and the next scheduled check-in. A separate task shows ordering a recovery kit and tracking its delivery.

Try it in your browser

The app runs in your browser and saves your progress on this device. This is our real app for a demo organization. You experience what patients and staff see.

Confirm coverage and book as a patient, then see what the clinic sees

Fernwick
Text messageSimulated
Tue, Oct 13 · 8:30 a.m.
Fernwick: Ridgeline Transit covers physiotherapy at Fernwick Clinic for its staff. Check your coverage and book: fernwick.example/r/RT6K Reply STOP to stop texts. ARRET pour arrêter.
Fernwick Clinic
You’re covered, Omar
Ridgeline Transit staff physiotherapy
6 physiotherapy sessions at Fernwick Clinic, paid by Ridgeline Transit
6 of 6 sessions left
Covered until March 31, 2027. After that, or once the six are used, you can keep coming and pay as you go.
Matched with Ridgeline Transit’s staff listSimulated
What your employer sees
Only totals across all staff: how many are eligible, how many signed up and how many sessions were used. Never your name, your appointments or anything about your health.
Book your first session
Fernwick Clinic
Book your first session
Physiotherapy assessment with Lena Moreau · 60 minutes
Tue13FullWed143 timesThu152 timesFri164 times
Wednesday, October 14
10:00 a.m.1:30 p.m.5:15 p.m.
Covered by Ridgeline Transit. This uses 1 of your 6 sessions. No charge to you.
Suite 200, 412 Harbour Street
Book Wednesday at 10:00 a.m.
Change or cancel up to 24 hours before, and the session goes back to your six.
Fernwick ClinicRidgeline Transit staff physiotherapyLMLena MoreauPhysiotherapist
Patient review
Omar Haddad
Ridgeline Transit staff physiotherapy · Lena Moreau
Coverage
Simulated
Ridgeline Transit · 5 of 6 sessions left
Matched with Ridgeline Transit’s staff list on Oct 13. Covered until March 31, 2027. Further sessions are self-pay.
Next in the plan
Session 1, assessmentBooked by Omar · Wed, Oct 14, 10:00 a.m.
Check-in after session 1Answered Thu, Oct 15, 6:00 p.m.
Next scheduled check-inThu, Oct 22, by text
In the clinic’s practice system
Simulated
Patient
HADDAD, Omar · 1990-05-22
Appointment
2026-10-14 10:00 · FW-48213
Provider
Moreau, Lena (PT)
Type
Physiotherapy assessment, 60 min
Payer
Employer program: Ridgeline Transit
Status
Booked online, written Oct 13 9:02 a.m.
Charts, insurer and provincial billing stay in the practice system. Online bookings are written here; Lena decides what enters the chart.
Check-in after session 1
Thu, Oct 15 · 6:00 p.m.
Back since the session
Better
Started the home exercises
Yes, most days
No rule was met, so nothing needs review. Lena reads it with the rest of the week’s check-ins.
Supply orders
No orders.
Delivery status only. Payment went from Omar to the payment processor; the supplier ships it, so the clinic holds no stock.
You opened Omar’s record at 6:00 p.m. Every view is logged.
Fernwick Clinic
Back recovery kit
Recommended by Lena Moreau for your first weeks
In the kit
Lumbar support belt, adjustable
Reusable cold pack with cover
Resistance band, light, with the exercise sheet
Price$64.00
Paid by you. Your employer’s coverage is for sessions, not supplies.
Shipped to your home by Fernwick Clinic’s supply partner in 2 to 4 business days.
Continue to payment

Interactive product preview. The clinic, patient and employer are fictional. Practice-system updates and delivery are simulated.

Explore the whole clinic Gap the address of the demonstration clinic

Under your clinic’s name, and yours to keep

Your apps are published through your clinic’s App Store and Google Play accounts. The web address, texts and emails carry your name.

The custom work belongs to your clinic, so you can build on it as you add services. A working copy and your data remain yours if you leave. The organization responsible for your records stays responsible, with data export available throughout.

The brand switch Illustrative Fictional

Placeholder

The same booking under two fictional clinic names, with the app icon, a text message and an email under each.

How the service runs in your clinic

Reception and booking.

Patients book, pay and complete forms online. Reception handles questions and exceptions, with training before launch and a direct route to our team for software issues.

Your practice system.

Run new bookings and payments on Cater or connect them to your main system. We plan the integration with you. Existing charts, provincial and insurer billing, and auto-insurance or workers’ compensation files stay in the systems that hold them.

Clinicians and messages.

Your practitioners set the care plans, check-in schedule and message routing. They review patients’ answers and decide what enters the chart. An optional AI assistant handles bookings and approved information, with clinical or urgent questions routed according to your protocol.

24/7 patient support.

Add human help by phone and in-app chat for setup, sign-in, bookings and payments. The team answers in your clinic’s name; clinical questions go to your practitioners. This is a separate service from software maintenance.

Languages and access.

English and French are included. Add languages such as Punjabi, Hindi, Urdu or Arabic, with right-to-left support where needed. Patients can use an app, web access or a text link. The interfaces follow WCAG 2.2 AA, with a lightweight option for older phones and weak connections.

Single sign-on.

Staff use your organization’s identity provider or Google, and patients can use Google or Apple. SSO is included on the shared app as well as branded apps.

Pricing and three-year costs

Offer	To launch	Each month	Over three years
Your branded app	$15,000	$1,000 for up to 250 patients using it in a month, or $2,500 above that	$51,000 at $1,000 a month, or $105,000 at $2,500
The shared Cater app	Nothing	$200 after 14 days free, with no card	$7,200

What the price counts.: A monthly active patient is someone who signs in or has an appointment, message, form or check-in recorded that month. Clinicians, staff and sites are not counted separately.
Launch package.: Your iPhone and Android apps and website, published under your name; one configured service; and one integration with a record system, your payment processor, or Apple Health and Health Connect.
Monthly service.: Canadian hosting, maintenance, app-store releases, current privacy and security documentation, and three change credits each month.
Changes and integrations.: A credit costs $150. Small changes use one credit, medium changes four and large changes ten. We agree the size before starting; larger work is quoted.
Third-party costs.: Developer accounts, text-message, video and card-processing charges are passed through at cost and itemized. Cater’s default processor adds a 0.5% platform fee; connecting your own processor removes that fee.
The shared Cater app.: Booking, forms, care plans and secure messages, with your logo and “Powered by Cater”. You also get your own web address, SSO and a branded trust and privacy centre. Monthly add-ons are AI assistants ($100), video visits ($50) and community ($50). Custom work and integrations belong to the branded offer.
Patient support centre.: 24/7 human help under your name is priced separately for branded apps and custom programs. It is not available on the shared app.
Moving to a branded app.: Your data and setup carry over. Up to three months of shared-app fees count toward the launch package.
Leaving.: Gap the minimum term and the notice period Data export is available throughout.

Start 14 days free Gap the onboarding address

Try the shared app with test patients. Real patients join on a paid plan after the privacy agreement is accepted.

Try it in your browser

Prices are in Canadian dollars, before tax. Three-year figures show the listed launch and monthly fees, excluding add-ons, extra changes and third-party usage.

A trust and privacy centre for your clinic

Your patients can read how their information is used, where records are hosted, which service providers are involved and how AI is used. The centre also covers security, accessibility and privacy requests, under your clinic’s brand.

We keep the platform information current. You approve the privacy notice and clinical content. Patient records are hosted in Canada, with data-flow diagrams, security controls and the processing agreement available for your review.

The centre is included on every offer, including the shared Cater app.

Data-processing agreement Gap the document is to come

Privacy and security documents Gap the document is to come

Ownership and exit terms Gap the document is to come

Plan your clinic’s next service

Tell us what you want to offer and which practice system you use. We’ll outline the setup, staff workflow and price. You can also try the shared Cater app for 14 days.

Start 14 days free Gap the onboarding address

Try it in your browser