For hospitals

Care that follows patients home.

Patients answer check-ins at home. Nurses see who has replied, who needs a call and what has changed. Cater connects that follow-up to your hospital record, in an app or web experience under the hospital’s name.

Ask about a program

Privacy, security and purchasing

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Programs hospitals can run on Cater

After discharge. A daily check-in flags answers outside the range your clinicians set and creates a task for the reviewing nurse.
Between clinic visits. A heart function or COPD program brings together home readings, weekly questions and secure messages.
Group education. Patients register for a diabetes education series and receive reminders and materials in their language.

We plan the review schedule with your clinical team, including who responds during service hours and what happens overnight or at weekends.

See a discharge program in action

Interactive product preview

Harbourne Health Fictional

A fictional hospital’s after-discharge program. A patient answers a morning check-in from a text link. One answer falls outside the program’s range. “See what the nurse sees” shows the patient at the top of the review list, with the answers and a follow-up task.

Try it in your browser

The app runs in your browser and saves your progress on this device. This is our real app for a demo organization. You experience what patients and staff see.

Answer a morning check-in, then see what the nurse sees

Harbourne
Text messageSimulated
Mon, Oct 12 · 9:00 a.m.
Harbourne: Your morning check-in is ready. It takes about 3 minutes: harbourne.example/c/9TQ2 Reply STOP to stop texts. ARRET pour arrêter.
Tue, Oct 13 · 9:00 a.m.
Harbourne: Your morning check-in is ready. It takes about 3 minutes: harbourne.example/c/4MJ8 Reply STOP to stop texts. ARRET pour arrêter.
Morning check-in
Question 1 of 4
What do you weigh this morning?
Weigh yourself after using the toilet and before breakfast, as the nurse showed you.
Weight, in kilograms
82.4
Yesterday you weighed 80.6 kg
I couldn’t weigh myself today
Short of breath while resting, chest pain, or fainting? Call 911 now.
Next
Harbourne Health
Your nurse will call you today
Your weight is up 1.8 kg since yesterday. Your care team asked to hear about changes like this.
Keep your phone nearby. The call will come from Harbourne Health, (416) 555-0163.
Why am I seeing this?
Your heart function team asked to hear about these changes so they can act early. It isn’t a diagnosis.
Short of breath while resting, chest pain, or fainting? Call 911 now.

Harbourne HealthAfter-discharge programAOAmara Okoye, RNProgram nurse

Joan Mercer

Day 6 of 30 after discharge · Heart function · (416) 555-0181

Weight is up 1.8 kg since yesterday

Rule: weight up more than 1.5 kg in a day. Set by the heart function clinic’s physicians for this program. The rule flags; you decide what happens next.

Follow-up task

Call Joan today

Created at 9:06 a.m. by the program’s rule · Assigned to Amara Okoye · Due by 12:00 p.m.

To do

Call note

From the program’s call template. Add what happened before you mark the call done.

Called Joan about this morning’s check-in: weight is up 1.8 kg since yesterday. Outcome:

Mark the call done

Today’s answers against the range

Tue, Oct 13 · 9:06 a.m.

Question	Joan’s answer	Program’s range
Weight this morning	82.4 kgup 1.8 kg since yesterday	Up to 1.5 kg gained in a dayOutside range
Breathing	About the same	Not harder than yesterdayWithin range
Ankle or leg swelling	A little more	No more than a littleWithin range
Medicines yesterday	Yes, all of them	All takenWithin range

Weight this morning: 82.4 kgup 1.8 kg since yesterday; Program’s range: Up to 1.5 kg gained in a dayOutside range
Breathing: About the same; Program’s range: Not harder than yesterdayWithin range
Ankle or leg swelling: A little more; Program’s range: No more than a littleWithin range
Medicines yesterday: Yes, all of them; Program’s range: All takenWithin range

Weight, last 6 check-ins

kg, from Joan’s check-ins

As a table
Day	1	2	3	4	5	6
kg	80.9	80.7	80.5	80.4	80.6	82.4

Hospital record connection

Simulated

Today’s answers were sent to the hospital record at 9:06 a.m., as agreed with the hospital’s interface team.

You opened Joan’s record at 9:06 a.m. Every view is logged.

Interactive product preview. The hospital, patient and answers are fictional. The hospital-record connection is simulated.

Connected to your hospital’s systems

Records and staff sign-in.

Staff use the hospital’s identity service through single sign-on. We scope, build and test HL7 or FHIR connections with your interface team so agreed information reaches Epic, Meditech or your record system.

Care team workflow.

The patient’s plan, answers and follow-up tasks sit together in the staff workspace. We map the workflow and interface-team effort with your managers before launch.

Patient access.

Offer an app or a text-message link, in English, French and additional community languages. Right-to-left layouts and a lightweight web experience support more patients and devices. Patient and staff tools follow WCAG 2.2 AA.

24/7 patient support.

An optional human support team answers in the hospital’s name by phone and in-app chat, helping with setup, sign-in and navigation. Hospital support is staffed in Canada. Clinical questions follow the route set by your care team.

The hospital’s program, under the hospital’s name

The hospital’s name appears on the app, website and patient messages. The hospital owns its custom software and remains custodian of the records, hosted in Canada with full export available.

The annual licence covers hosting, maintenance, agreed program changes and current privacy and security documentation. Your team runs the care program; ours maintains the software.

Cost and funding

Each program has a one-time launch fee and an annual licence. Gap the range most programs fall in, for the launch fee and for the annual licence We quote both for the proposed term.

A foundation gift can help fund the launch. The annual licence is an operating cost for the hospital’s budget, so both can be planned together.

caterapp.ca/for-hospitals#reviewers

For privacy, security and purchasing

Custody and hosting. The hospital remains the health information custodian. Cater acts as its agent under a written agreement, with a separate program database and identity service hosted in Canada.
Access and audit. Hospital SSO controls role-based access. Patient-record access is logged, including access by Cater staff under the agreement. Text notifications contain a link rather than care details.
Review documentation. Data-flow diagrams, security controls, a business impact analysis and an accessibility conformance report against WCAG 2.2 AA. We maintain the documents and support your privacy impact and threat and risk assessments.
Your trust and privacy centre. A public centre under the hospital’s brand explains data use, hosting, security, service providers, AI, accessibility and privacy requests. Cater maintains the platform information for hospital approval.
AI. An optional patient assistant uses clinician-approved content and escalates concerns to the care team. Hospital conversations are processed in Canada, and program data is not used to train models.
Supplier review. We identify service providers and their roles, complete the hospital’s questionnaires and follow its purchasing process. McCauley Studios carries cyber and errors-and-omissions insurance.

Privacy and security documents Gap the document is to come

Gap The privacy and security contact’s email address.

Last reviewed: Gap the date this section was last reviewed

How to start

Tell us about the program and your record system. We’ll reply by email or arrange a call. Send your hospital’s intake form where one is required.

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