For employers, benefit plans and health authorities
Connect the care you fund to the people it’s for.
Choose who is covered and what the program includes. Cater connects enrolment, bookings and eligibility to the provider you choose or your own care team, with reports on how the program is used.
Help people use the care available to them
Access from a phone. People can enrol and book through an app, the web or a text link. English and French are included, with additional languages and right-to-left layouts available. A lightweight experience serves older phones and weak connections.
Single sign-on. Connect staff to your organizational identity provider and let patients sign in with Google or Apple. The service can also link from your existing member app.
24/7 human support. Add help with setup, sign-in, bookings and navigation by phone and in-app chat, answered in your program’s name. Clinical questions go to the care provider.
A branded trust and privacy centre. Explain what the program collects, what the funder receives, where records are hosted and how people can make privacy requests. The centre includes security, service providers, AI and accessibility information, maintained with the software.
For employers
Use an eligibility file from payroll to offer a program such as six physiotherapy or counselling sessions. Employees book with the chosen provider and can pay for further sessions themselves.
Your reports show eligible employees, enrolments and sessions used, without names or health information. That gives you a basis for reviewing reach, use and cost per participant.
Cater’s licence is priced per program. Care delivery is paid separately under your provider arrangement.
For trusts and benefit plans
Apply the fund’s eligibility rules, including an hour bank, through a file from your administration system. Members and families see the fund’s name; clinical conversations stay with their care provider.
We prepare a costed proposal for your administrator or consultant to take to the trustees.
For insurers
Offer a chronic-condition or return-to-work program through a contracted provider, under your own brand. Include it in a group plan or offer it as an option.
An eligibility feed, a link from the member app and agreed reporting connect it to your existing services. Staff can use organizational SSO. We complete the third-party risk review with your team.
Your program’s name and software
The app, website and messages carry your organization’s or program’s name. You own the custom work; Cater hosts and maintains it.
Clinical records stay with the care provider in Canada. The agreement defines the information each participating organization receives.
See an employer-funded program in action
Steadfield Care Fictional A fictional employer-funded program. The employee confirms coverage and books two sessions. Advance to the end of the allowance to see a self-pay booking. “See what the employer sees” opens aggregate counts for eligible employees, enrolment and sessions used.
Try it in your browser
The app runs in your browser and saves your progress on this device. This is our real app for a demo organization. You experience what patients and staff see.
Confirm coverage and book, then see what the employer sees
Check your coverageConfirm you’re on Steadfield Logistics’ payroll
Employee number or work emailSL-20417Your employee number is on your pay stub.SimulatedCheck my coverageChecked against the eligibility file Steadfield Logistics sends from payroll each night: name, employee number, work email, site, date of birth and start date only.
- Covered session 1
Book with Fernwick Clinic
Physiotherapy · 45 minutes
In personVideoTue203 timesThu222 timesTue273 timesThu293 timesTuesday, October 20
5:30 p.m.6:15 p.m.7:00 p.m.Covered by Steadfield Logistics. This uses 1 of your 6 sessions. No charge to you.
Suite 200, 412 Harbour Street
Book Tue, Oct 20 at 5:30 p.m.Change or cancel up to 24 hours before, and the session goes back to your six.
- Steadfield Care
You’ve used this year’s covered sessions
Covered sessions left this year
0 of 6
Your 6 sessions renew on January 1, 2027.
You can keep seeing Fernwick Clinic
Further sessions are $95 each, paid by you. You’ll get a receipt to claim from an extended health plan.
Book a session at your own cost - At your own cost
Book with Fernwick Clinic
Physiotherapy · 45 minutes
In personVideoThu103 timesTue153 timesThu173 timesMon21FullThursday, December 10
5:30 p.m.6:15 p.m.7:00 p.m.$95.00, paid by you to Fernwick Clinic when you book.
Not covered by Steadfield Logistics, and never reported to them.
Suite 200, 412 Harbour Street
Continue to paymentYou can change or cancel up to 24 hours before.
- Steadfield CareEmployer view · aggregate onlyTGTamsin GillTotal rewards, Steadfield Logistics
Program report, 2026
Physiotherapy and counselling with Fernwick Clinic · 6 sessions per employee per year · data to November 30
Steadfield Logistics sees no names and no health information. Clinical records stay with Fernwick Clinic and are never part of this report.
Eligible employees
2,140
On the payroll file at November 30
Enrolled
about 320
of 2,140 eligible, about 15%. Confirmed coverage at least once this year
Sessions used
1,404
of about 1,930 available to enrolled employees, about 73%
Covered sessions used, by month
January to November 2026
184Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Sessions 84 96 110 102 121 118 109 140 167 173 184 Enrolment by site
Groups under 5 are hidden
Site Eligible Enrolled Grande Prairie yard 840 123 Fort St. John yard 610 99 Estevan yard 420 73 Calgary office 239 26 Swift Current yard 31 fewer than 5 All sites 2,140 about 320 About this data
- Counted: employees on the payroll file; those who confirmed their coverage; covered sessions booked and attended.
- Withheld: names, employee numbers, which service anyone used, why, and anything a clinician records. Sessions people pay for themselves aren’t counted.
- Small groups: a count under 5 shows as “fewer than 5”, and totals that include one are rounded, so a hidden count can’t be worked out.
- Timing: counts update on the 1st of each month. Use, not outcomes: this report doesn’t say whether anyone got better.
Synthetic program data for this preview.
Interactive product preview. The employer and employee are fictional. The employer’s view contains aggregate use, not individual health information.
caterapp.ca/for-payers#reviewers
For your reviewers
- Hosting. Each program has its own database and identity service in a Canadian data centre region.
- Access. Care teams see clinical information. Funders see the information defined in the program agreement. Role-based permissions and access logs apply to each.
- Documentation. We supply the data-flow diagram, security controls, business impact analysis, service-provider list and exit terms, and work with you on privacy assessments and security questionnaires.
- AI. The assistant is optional, identifies itself and hands off to a person. Public-body conversations are processed in Canada; personal information is not used to train models.
- Supplier. Cater is built and maintained by McCauley Studios, a Canadian company carrying cyber and errors-and-omissions insurance.
Gap The privacy and security contact’s email address.
Cost and next steps
Each program has a one-time launch fee and an annual licence. Gap the range most programs fall in, for the launch fee and for the annual licence We quote both in writing.
Tell us about the program and who would deliver the care. We can work with your team, consultant, trustees or supply chain office.