For hospitals
Care that follows patients home.
Patients answer check-ins at home. Nurses see who has replied, who needs a call and what has changed. Cater connects that follow-up to your hospital record, in an app or web experience under the hospital’s name.
Programs hospitals can run on Cater
We plan the review schedule with your clinical team, including who responds during service hours and what happens overnight or at weekends.
Follow-up after discharge
Harbourne Health Fictional Answer a check-in at home, then review the follow-up task as a nurse.
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Explore Cater with a fictional care team and patients. Your progress is saved on this device.
Try a discharge follow-up
Harbourne
Text messageSimulated
Mon, Oct 12 · 9:00 a.m.
Harbourne: Your morning check-in is ready. It takes about 3 minutes: harbourne.example/c/9TQ2 Reply STOP to stop texts. ARRET pour arrêter.
Tue, Oct 13 · 9:00 a.m.
Harbourne: Your morning check-in is ready. It takes about 3 minutes: harbourne.example/c/4MJ8 Reply STOP to stop texts. ARRET pour arrêter.
Morning check-inQuestion 1 of 4
What do you weigh this morning?
Weigh yourself after using the toilet and before breakfast, as the nurse showed you.
Weight, in kilograms82.4Yesterday you weighed 80.6 kg
I couldn’t weigh myself todayShort of breath while resting, chest pain, or fainting? Call 911 now.
Next- Harbourne Health
Your nurse will call you today
Your weight is up 1.8 kg since yesterday. Your care team asked to hear about changes like this.
Keep your phone nearby. The call will come from Harbourne Health, (416) 555-0163.
Why am I seeing this?Your heart function team asked to hear about these changes so they can act early. It isn’t a diagnosis.Short of breath while resting, chest pain, or fainting? Call 911 now.
- Harbourne HealthAfter-discharge programAOAmara Okoye, RNProgram nurse
Program nurses review this list from 8:00 a.m. to 8:00 p.m. After 8:00 p.m. the on-call nurse reviews this list. Set with the program’s clinical team.
Review list
Tuesday, October 13, 2026 · morning check-insNeeds a call1
- Joan MercerWeight up 1.8 kg · day 6Needs a callJust now
No reply yet1
- Hassan AliCheck-in sent 9:00 a.m. · day 3No reply yet
Replied2
- Marie TremblayAnswered 8:40 a.m. · day 14Within range
- Robert ChenAnswered 8:15 a.m. · day 9Within range
Patient review
Joan Mercer
Day 6 of 30 after discharge · Heart function · (416) 555-0181
Weight is up 1.8 kg since yesterday
Rule: weight up more than 1.5 kg in a day. Set by the heart function clinic’s physicians for this program. The rule flags; you decide what happens next.
To doFollow-up task
Call Joan today
Created at 9:06 a.m. by the program’s rule · Assigned to Amara Okoye · Due by 12:00 p.m.
Call noteFrom the program’s call template. Add what happened before you mark the call done.
Called Joan about this morning’s check-in: weight is up 1.8 kg since yesterday. Outcome:Mark the call doneToday’s answers against the range
Tue, Oct 13 · 9:06 a.m.Question Joan’s answer Program’s range Weight this morning 82.4 kgup 1.8 kg since yesterday Up to 1.5 kg gained in a dayOutside range Breathing About the same Not harder than yesterdayWithin range Ankle or leg swelling A little more No more than a littleWithin range Medicines yesterday Yes, all of them All takenWithin range - Weight this morning
- 82.4 kgup 1.8 kg since yesterday
- Program’s range: Up to 1.5 kg gained in a dayOutside range
- Breathing
- About the same
- Program’s range: Not harder than yesterdayWithin range
- Ankle or leg swelling
- A little more
- Program’s range: No more than a littleWithin range
- Medicines yesterday
- Yes, all of them
- Program’s range: All takenWithin range
Weight, last 6 check-ins
kg, from Joan’s check-insAs a table Day 1 2 3 4 5 6 kg 80.9 80.7 80.5 80.4 80.6 82.4 Hospital record connection
SimulatedToday’s answers were sent to the hospital record at 9:06 a.m., as agreed with the hospital’s interface team.
You opened Joan’s record at 9:06 a.m. Every view is logged.
Fictional hospital and patient. The hospital-record connection is simulated.
Connected to your hospital’s systems
We build and test HL7 or FHIR connections to Epic, Meditech or your record system with your interface team. Together we define which readings, answers and follow-up information reach the record.
Nurses review patients’ answers and follow-up tasks in Cater. Your clinical team sets the review schedule and assigns responsibility for responding.
Offer an app or text link in English, French and community languages. The lightweight web experience works on older phones; patient and staff tools follow WCAG 2.2 AA.
Add a Canada-based team for phone and chat help with setup, sign-in and navigation, answering in the hospital’s name. Clinical questions go to your care team.
The hospital’s program, under the hospital’s name
The hospital’s app, website and patient messages carry its name. The hospital owns its custom software and remains custodian of its records.
The annual licence covers hosting, maintenance, agreed program changes and privacy and security documentation.
Cost and funding
Each program has a launch fee and an annual licence. Gap the range most programs fall in, for the launch fee and for the annual licence Your quote sets out the program setup, hospital-system connections, ongoing support and costs over the proposed term.
A foundation gift can help fund the launch. The annual licence is an operating cost for the hospital’s budget, so both can be planned together.
caterapp.ca/for-hospitals#reviewers
For privacy, security and purchasing
- Custody and hosting. The hospital remains the health information custodian. Cater acts as its agent under a written agreement, with a separate program database and identity service hosted in Canada.
- Access and audit. Hospital SSO controls role-based access. Patient-record access is logged, including access by Cater staff. Text notifications link to care details.
- Review documentation. We supply data-flow diagrams, security controls, a business impact analysis and a WCAG 2.2 AA accessibility conformance report, and support your privacy impact and threat and risk assessments.
- Patient information. A privacy centre under the hospital’s name explains how the program uses patient information. We maintain it for hospital approval.
- AI. The optional assistant answers from clinician-approved content and hands over to the care team. Conversations are processed in Canada; program data is not used to train models.
- Supplier review. We disclose service providers, complete questionnaires and follow the hospital’s purchasing process. McCauley Studios carries cyber and errors-and-omissions insurance.
Complete Cloudflare’s human check to see our phone number and privacy email. How the check uses information.
Last reviewed: Gap the date this section was last reviewed
How to start
Tell us about the program and your record system. We’ll work through your hospital’s intake and purchasing process with the clinical and digital health teams.