For colleges and universities

Help students find the right support and stay with it.

Bring counselling, health, accessibility and wellness services together in your student portal or app. Students use their campus account to find support, book appointments and register for workshops, with reminders on their phone.

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IT security, privacy and purchasing

One place to find and book campus support

Service directory. Bring together campus services, groups and workshops, with links to the student union’s health plan and the helplines you select.
Booking and registration. Book an intake appointment or workshop place and receive reminders.
Follow-up. Keep the next appointment or session in a series in the student’s plan.
Staff records. We connect booking details to your case-management or health-record system, agreeing the fields with IT. Clinical notes stay in your existing systems.

Access and support for students

Access for students.

English and French are included, with additional languages available. The lightweight web experience works on older phones and follows WCAG 2.2 AA.

Human help.

Add 24/7 phone and chat support for sign-in, bookings and navigation. Campus services provide counselling and clinical care; after-hours and crisis instructions stay visible.

Planning and reporting.

Reports compare eligible students, service use and return visits. Your team uses them to review demand across services.

Your institution’s service and information

Students see your institution’s name in the portal or on your own web address. Your institution owns the custom software, with student data available for export.

Your branded privacy centre explains how student information is handled. We maintain it for your institution’s approval.

Student counselling and workshops

Interactive product preview

Kestrelle Wellness Fictional

Book a counselling intake and a workshop, then open the staff appointment list.

Try Cater in your browser

Explore Cater with a fictional care team and patients. Your progress is saved on this device.

Try student bookings

Kestrelle Wellness
Sign in to Kestrelle Wellness
Use your Kestrelle College account, the same one you use for courses and email.
Continue with your college account
Kestrelle Wellness never sees your password.
Need help now? After hours, call the campus line, (416) 555-0142, or 988 (Suicide Crisis Helpline), or 911 in an emergency.
Kestrelle Wellness
Book a counselling intake
A first conversation with a counsellor, about 50 minutes. Free for registered students.
In personVideo
Wed14FullThu153 timesFri162 timesMon194 times
Thursday, October 15
10:00 a.m.1:30 p.m.3:00 p.m.
We ask when and how, not why. Your counsellor asks what brings you in at the intake, in private.
Wellness Centre, Room 104, main campus
Need help now? After hours, call the campus line, (416) 555-0142, or 988 (Suicide Crisis Helpline), or 911 in an emergency.
Book Thursday at 10:00 a.m.
You can change or cancel up to 24 hours before.
Kestrelle Wellness
Sleep and exam stress
Thursday, October 15 · 4:00 to 5:00 p.m.
Practical ways to sleep better when exams pile up, with the health promotion team. Free. 13 places left.
How will you join?In person, Room 112, main campusOnline. The link comes the day before
Text me a reminder the day beforeFrom Kestrelle, without saying what the workshop is about
Need help now? After hours, call the campus line, (416) 555-0142, or 988 (Suicide Crisis Helpline), or 911 in an emergency.
Register for the workshop
Kestrelle WellnessWellness Centre, main campusMDMarisol DiazIntake coordinator
Thursday, October 15
Bookings made by students in Kestrelle Wellness
Counselling appointments
4 booked
10:00 a.m.Ethan MorinIntake · Video · Sam OkaforBooked
11:30 a.m.Ananya RamanIntake · In person · Leah BrandtBooked
1:30 p.m.Noor RahimiIntake · In person · No counsellor yetJust nowTo assign
3:00 p.m.Kwame MensahIntake · In person · Sam OkaforBooked
Noor Rahimi · intake request
Booked
From Kestrelle Wellness, Tue, Oct 13, 9:14 a.m.
When
Thu, Oct 15, 1:30 to 2:20 p.m.
How
In person, Wellness Centre, Room 104
Student number
S2291-48
Reason
Not asked at booking. The counsellor asks at the intake.
Assign to Leah BrandtAssign to Sam Okafor
Leah Brandt is free at that time. Sam Okafor is the other counsellor on intake that day.
Campus counselling system
Simulated
Booking written at 9:14 a.m.: name, student number, date, time and type of appointment. Nothing else is sent.
Workshop registrations
Sleep and exam stress
Thu, Oct 15 · 4:00 to 5:00 p.m. · Room 112 and online
18registered of 30
12in person
6online
Noor Rahimi · In personJust now
Tariq Aziz · OnlineYesterday
Ivy Lin · In personYesterday
Jonah Clarke · In personSun
Reminder texts go out Wed, Oct 14, 6:00 p.m., to the 13 students who asked for them.
Staff see bookings, not counselling notes. Notes stay in the campus counselling system, written by counsellors.
Signed in with the college’s own sign-in. Every view of a student’s booking is logged.
Kestrelle
Text messageSimulated
Tue, Oct 13 · 9:21 a.m.
Kestrelle: Your appointment on Thu, Oct 15 at 1:30 p.m. is confirmed. Details: kestrelle.example/a/KW77102
Wed, Oct 14 · 6:00 p.m.
Kestrelle: Reminder: your workshop is tomorrow, Thursday, at 4:00 p.m. Details: kestrelle.example/w/SL15 Reply STOP to stop texts. ARRET pour arrêter.

Fictional college and student. Campus sign-in and system connections are simulated.

caterapp.ca/for-post-secondary#reviewers

For IT security, privacy and purchasing

Identity and access. Campus SSO uses SAML or OpenID Connect and your identity provider’s multifactor authentication. Directory changes control access when students or staff leave.
Hosting. Each institution has a separate deployment and database in a Canadian data centre region.
System data. Your registrar and security team agree the fields used by the student-system feed.
Review materials. We supply data-flow diagrams, security controls, the service-provider list and a WCAG 2.2 AA conformance report. Our engineers complete the HECVAT or your questionnaire and support your privacy assessment.
AI. The optional assistant helps with bookings and forms, identifies itself as AI and hands over to campus staff. Conversations are processed in Canada; student information is not used to train models.
Contract and supplier. The contract sets data export, return and deletion terms. McCauley Studios carries cyber and errors-and-omissions insurance.

Privacy and security documents Gap the document is to come

Cost and next steps

Each institution has a launch fee and an annual licence. Gap the range most programs fall in, for the launch fee and for the annual licence Your quote covers the services, campus-system connections and ongoing maintenance you need.

Tell us which services you want to bring together. We’ll work through your intake and purchasing process with your service and IT teams.

Who we are